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President Securities Enhances Inclusive Finance with 'Dialogue in the Dark' Training
Finance · Investment Banks/Brokers · economic_daily · 2026-10-16
President Securities has launched an immersive 'Dialogue in the Dark' training program, allowing employees to experience financial services from the perspective of visually impaired clients to improve service empathy and inclusivity.
What Happened
Innovative Service Training: President Securities has introduced an immersive 'Dialogue in the Dark' training program to strengthen its commitment to fair customer treatment. By simulating financial service scenarios in complete darkness, employees are encouraged to rethink service delivery and develop deeper empathy for visually impaired clients.
Practical Simulations: The company conducted on-site training at its headquarters, covering essential tasks such as guiding, reading, and signing documents for disabled customers. These practical exercises aim to bridge the gap between policy and real-world application, ensuring high-quality service for all.
Leadership Commitment: Chairman Lin Kuan-cheng and President Yang Kai-chih attended the event, underscoring the firm's top-down commitment to accessible financial services. The leadership team emphasized that fair treatment is a core corporate value rather than just a regulatory requirement.
Long-term Goals: President Securities plans to integrate these empathy-driven practices into its daily operations through ongoing training. The firm aims to foster a more inclusive financial environment, ensuring that all clients, regardless of their physical abilities, receive professional and respectful service.
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