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President Securities Implements 'Dialogue in the Dark' to Enhance Inclusive Financial Services
Finance · Investment Banks/Brokers · economic_daily · 2026-10-16
President Securities has introduced immersive 'Dialogue in the Dark' training to help employees better understand the needs of disabled clients and improve service accessibility.
What Happened
Immersive Training: President Securities has launched an innovative 'Dialogue in the Dark' training program to foster empathy among its frontline staff. By navigating tasks in total darkness, employees gain firsthand insight into the challenges faced by visually impaired clients when accessing financial services.
Practical Simulations: The company conducted on-site accessibility drills at its headquarters, led by experts from the Accessible Technology Development Association. Staff practiced essential service scenarios, including guiding, reading aloud, and document signing, to improve their ability to assist clients with disabilities.
Leadership Commitment: Chairman Lin Kuan-cheng and President Yang Kai-chih attended the training, underscoring the firm's commitment to fair treatment of customers. Management emphasized that true service excellence requires understanding diverse client needs beyond mere regulatory compliance.
Long-term Strategy: President Securities views fair treatment as a continuous improvement project aimed at creating an inclusive financial environment. Through these innovative training initiatives, the firm seeks to integrate empathy into its service culture and elevate overall customer satisfaction.
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