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Kakao Partners with Coupang Eats to Integrate AI-Powered Food Delivery in Chat

Technology Services · Internet Software/Services · yonhap_finance · 2026-08-06

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Kakao is launching an AI-driven service within KakaoTalk, allowing users to order and pay for food from Coupang Eats directly inside their chat windows.

What Happened

Strategic Partnership: Kakao has selected Coupang Eats as its primary partner to expand its AI agent ecosystem. This collaboration enables users to complete food orders and payments seamlessly within the KakaoTalk interface without switching applications.

AI Integration: Kakao’s on-device AI model will analyze conversation context and user preferences to provide personalized menu recommendations. Users can then finalize their transactions directly within the chat room, streamlining the entire ordering process.

Management Vision: Kakao CEO Chung Shin-a stated that this initiative marks a significant step in transforming AI intent into real-world actions and transactions. Both companies are currently finalizing technical details to ensure a smooth user experience ahead of the official launch.

Future Expansion: Following this integration, Kakao plans to extend its AI agent ecosystem into various daily sectors, including commerce, reservations, travel, and payments. The company aims to evolve KakaoTalk into a comprehensive AI-powered lifestyle platform.

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