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EY Leverages Generative AI to Boost Tax Workflow Efficiency and Talent Transformation

Technology Services · Information Technology Services · cnyes · 2026-09-03

EY has integrated generative AI into its tax services, significantly reducing processing times and enabling staff to focus on high-value strategic consulting.

What Happened

Digital Transformation Strategy: EY is integrating generative AI and automation tools to shift tax operations from repetitive tasks toward high-value business strategy and consulting. Through its 'Future Tax' initiative, the firm aims to redefine the role of tax professionals in an increasingly digital landscape.

Operational Efficiency Gains: The implementation of human-AI collaboration has resulted in a significant boost to productivity, with some workflows seeing efficiency improvements of up to five times. This shift allows staff to dedicate more time to complex professional judgment and commercial insights rather than manual data processing.

Redefining Talent: EY Tax Services COO Lin Chih-hsiang emphasizes that AI is not a replacement for human talent but a tool for empowerment. Future tax professionals are expected to be hybrid experts who combine domain knowledge with business acumen and technological proficiency.

Innovation Culture: The firm has adopted a bottom-up innovation approach, encouraging employees to propose digital solutions that are then implemented by dedicated teams. This strategy has successfully accelerated the adoption of new technologies while fostering a culture of continuous digital evolution within the organization.

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